1. Introduction
Primetech Solutions Kenya (“we”, “our”, “us”) collects and uses personal data to provide an online shopping experience, in compliance with Kenyan data protection laws, GDPR (where applicable), and Google Merchant Center policies.
2. Information We Collect
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Account & Contact Info: Name, email, phone via account creation, quote or contact forms.
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Transactional Data: Order details, billing/shipping address, payment method—handled by your payment provider.
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Usage Data & Cookies: IP address, browser/device info, pages visited, shopping cart contents, analytics/cookie data for site improvement.
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Third‑Party Data: Data from providers like Google Analytics, Mailchimp, or payment gateways, if used.
3. How We Use Your Data
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Order processing & delivery
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Customer service & communication
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Personalized marketing (if you opt in)
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Improve website performance through cookies and analytics
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Legal compliance and preventing fraud
4. Legal Basis for Processing
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Fulfilling contracts (processing orders)
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Legal compliance (invoicing, tax, etc.)
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Legitimate interests (site optimization, fraud prevention)
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Consent (for marketing emails or non-essential cookies)
5. Sharing Your Information
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Service Providers: Payment processors, delivery partners, analytics/cookie providers.
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Legal Requirements: Disclosures required by law or legal process.
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Business Transfers: If the business is sold/merged—rights to personal data transfer accordingly.
6. Cookies & Tracking
We use cookies and tools like Google Analytics to:
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Track site performance and user behavior
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Support essential site functions (e.g. login, shopping cart)
You can manage cookie preferences via your browser or our cookie banner.
7. Data Retention
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Account/order data retained for accounting/tax compliance per Kenyan law.
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Analytics and marketing data retained until consent is withdrawn or objection.
8. Your Rights
Depending on your location, you may:
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Access, correct, delete your data
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Object to or restrict processing
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Withdraw consent (e.g. unsubscribe)
To exercise rights, email us at info@primetechsolutionskenya.co.ke
9. Children’s Privacy
We do not knowingly collect data from children under 16. If we learn we have, we will promptly delete it.
10. Security Measures
We implement technical (SSL encryption, access controls) and organizational safeguards to protect your data.
11. International Transfers
Data shared with third parties outside Kenya (e.g., cloud services) is protected under binding legal frameworks like standard contractual clauses (if applicable).
12. Google Merchant Center Compliance
This policy covers:
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Data collection and usage transparency
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Right to opt out of remarketing/tracking
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Use of secure checkout and no harvesting of sensitive payment data
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Proper handling of tax/refund/return data
13. Updates to This Policy
We may update this Privacy Policy. The “Last updated” date below reflects the current version. Continued use of the site implies acceptance.